Privacy Policy
Last updated: June 2, 2026
GoHelpa ("we", "us", or "our") respects your privacy. This policy explains what information we collect when you use our website and mobile application, and how we use it.
Information we collect
- Account details such as your name, phone number, and email when you register.
- Location data to deliver water and schedule trash pickup to your address.
- Order and payment history, including Mobile Money transaction references.
- Device and usage information to improve app performance and security.
How we use your information
- To process and fulfill water delivery and trash pickup orders.
- To provide GPS tracking and delivery notifications.
- To process payments and prevent fraud.
- To respond to support requests and improve our services.
Sharing your information
We share limited information with delivery partners and payment processors only as needed to complete your order. We do not sell your personal data to third parties.
Data retention and security
We retain your data for as long as your account is active or as required by law. We use industry-standard measures to protect your information, though no method of transmission over the internet is 100% secure.
Your rights
You may request access, correction, or deletion of your personal data by contacting us at support@gohelpa.com. You can also disable location permissions in your device settings, though some features may not work without location access.
Contact us
For privacy-related questions, email support@gohelpa.com or visit our contact page.
